If your Pittsburgh rental uses natural gas for heating, hot water, or cooking, you will need to set up service with Peoples Natural Gas. As the primary gas provider for Western Pennsylvania, Peoples serves a wide area including Allegheny County and much of the surrounding region. Here is what you need to know about getting your gas service started.
When to Start the Process
Contact Peoples Natural Gas at least five business days before your move-in date to ensure service is connected by the time you arrive. Starting the process early helps avoid delays, especially if your unit has been vacant for a while and the gas has been shut off.
How to Set Up Service
Peoples offers several convenient ways to start your gas service:
- Online (Recommended): You can start or modify service online through the Peoples e-Account portal. This is the fastest and most convenient method.
- By Phone: Call the Customer Service Center at 1-800-764-0111, Monday through Friday from 7:00 AM to 5:00 PM. Representatives can guide you through the process and answer any questions.
Information You Will Need
Before you contact Peoples, gather the following:
- Your new street address, including apartment number
- Your Social Security number
- The date you want the service to start
- Your landlord’s name and contact information (if applicable)
Deposits and Credit Requirements
You may be required to pay a security deposit to establish service. The amount can vary based on your credit history.
Refer a tenant, get $100
Know someone looking for a house or apartment for rent in Pittsburgh? If they sign a lease with us, we pay you $100.
How to avoid a deposit: Peoples may waive the security deposit if you meet certain criteria, such as participating in the Customer Assistance Program or qualifying for other assistance programs. Visit the Peoples website or call 800-764-0111 to learn about available assistance options.
Payment Options and Billing
Once your service is active, you have several payment options:
Automatic Bank Draft. This free program deducts your monthly gas bill directly from your checking or savings account. You can choose your payment date, anywhere from 11 to 21 days after billing. To enroll, complete a form and return it with a voided check to Peoples Natural Gas.
Online Payments. Through the Peoples e-Account portal, you can view your bill, pay online, and manage your account. The mobile app also allows you to pay bills and view usage history.
Budget Billing. Peoples offers budget billing, which spreads your annual gas costs evenly across 12 months. This helps avoid high winter bills and makes budgeting more predictable.
Assistance Programs. If you are struggling to pay your gas bill, Peoples offers Customer Assistance Programs and payment plans. Call 800-764-0111 or visit the Peoples website to learn more.
What to Do When You Move
When you move out, contact Peoples to stop service on your move-out date. If you do not close your account, you may remain responsible for gas charges at the property until the next tenant transfers service to their name. If you are moving within the Peoples service territory, you can transfer your service to your new address.
Summary of Steps
| Step | Action |
|---|---|
| 1. Gather Info | Have your new address, Social Security number, and move-in date ready. |
| 2. Contact Peoples | Start the process online or by phone at 1-800-764-0111. |
| 3. Timing | Initiate the setup at least five business days before you move in. |
| 4. Deposits | Be prepared for a possible deposit unless you qualify for a waiver or assistance program. |
| 5. Choose Payment | Set up automatic bank draft, budget billing, or another payment method. |
| 6. Move Out | Contact Peoples to stop service on your move-out date to avoid continued billing. |
By planning ahead and understanding your options, you can set up your Peoples Natural Gas service without hassle and avoid unexpected delays or charges.
Renting in the Pittsburgh area?
Ultrarix Capital Partners manages houses and apartments for rent across the Greater Pittsburgh area. Browse what is available now, or learn more about renting with us.
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Common questions about renting in Pittsburgh
How do I find houses and apartments for rent in Pittsburgh?
Start on our available rentals page, or see an overview of houses and apartments for rent in Pittsburgh. Tell us your budget and preferred neighborhoods and we will match you with homes that fit.
Which areas around Pittsburgh do you serve?
We cover the Greater Pittsburgh area, including city neighborhoods and nearby communities like Bellevue, McKees Rocks, Penn Hills, and Verona. The full list is on our homepage.
How do I apply for a rental?
Find a home you like on the rentals page and submit an application with your details, income, and rental history. We review it quickly and follow up with next steps.
Are utilities included?
We typically do not include utilities. For most rentals, electric, gas, water, and trash are the tenant's responsibility. Each listing notes anything that is included.
Do you allow pets?
Pet policies vary by property. Some rentals allow pets, sometimes with a deposit or monthly pet rent. Check the listing or ask us about a specific home.
Can I refer someone and get paid?
Yes. If you refer a tenant who signs a lease with us, we pay you $100. See our referral page for details.
How do I contact Ultrarix Capital Partners?
Call +1-650-254-6706 or email [email protected]. We are a Pittsburgh based property management company at 725 School St, McKees Rocks, PA 15136.